“We run a mission critical transportation company that operates around the clock with over 200 trucks on the road. We absolutely cannot lose access to our voice and data applications. The WiredIQ BrainBox allows us to leverage multiple internet connections and prioritizes time sensitive data like our phone calls while maintaining the highest level of network security available.”
Wired IQ benefits our customers in many ways, from cutting costs to adding critical functionality, and this is especially true of our restaurant customers. This is especially important to an industry with as many distinct needs as Quick Service Restaurants that has often in the past had to choose between meeting one need at the expense of others.
A restaurant that is unable to take orders is in deep trouble. The razor thin margins that many Quick Service Restaurants operate under makes this situation even worse. Restaurants can’t afford downtime of their operation, and that’s where WiredIQ’s bandwidth failover can come into play to ensure business continuity. WiredIQ also guarantees 99.999% uptime reliability, with the Star2Star Unified Communications solution having provided 100% voice uptime since 2011. An extensive suite of disaster avoidance and recovery protections make sure that your calls keep coming in even if one of your locations is inaccessible due to disaster. A unique Hybrid Architecture provides the highest call quality in the industry. There’s a reason that Star2Star has a 99.85% customer retention rate!
The retail industry can be extremely complex, so it is important that a communications system does not make operations any more difficult. WiredIQ’s solutions are easy to use and easy to manage, leaving retailers more time to focus on selling. Cloud based auto-attendants are significantly easier and faster to change than most competitors. Some large retailers have saved hundreds of man-hours every year just because it was easier to change the holiday hours on our auto-attendants than their previous systems.
Our inbound call center solutions such as powered by Star2Star Communications improve agent performance, management, and customer experiences. Our line bursting feature makes it so no caller will ever hear a busy signal. Find Me – Follow Me automatically routes calls to cell phones, making it so regional managers, truck drivers, and employees on the sales floor never have to miss a call.
The WiredIQ BrainBox allows multiple retail locations to easily connect, so that one or more locations can have options and features changed at the click of a button. Star2Star Unified Communications are so scalable that we can meet the needs of even the largest retail chains. Some of the largest retail chains in the United States currently depend on Star2Star for all of their communications. Other aspects of the Star2Star system that have proven extremely beneficial to large retailers include the ability to have an entire national chain have a single communications bill and the fact that all calls between numbers on the same account are free.
Most medical professionals spend their time traveling from room to room, visiting patients. However, they must constantly remain in contact in case of emergency. Many specialists are always on call, even during off-hours. Star2Star enables the level of mobility demanded by healthcare with features such as Find Me – Follow Me, StarPhone for iPhone and StarPhone for Android, and the ability to access voicemail through email. StarPhone for iPhone and StarPhone for Android even let health care professionals answer and make calls from their cellphone without displaying their personal Caller ID information.
Health care professionals must follow strict guidelines from the government and professional organizations to protect patient privacy. We are able to customize our systems to help our customers comply with security standards. We also offer additional security protections to ensure the security of your communications.
Star2Star offers many features and services that simplify the day-to-day operations of healthcare facilities. StarCenter™ makes inbound call centers easier to operate and manage, which is helpful for large hospitals and small practices alike. StarVideo allows up to 12 users to conduct a videoconference and share files, which is very useful for consultations involving medical records. StarFax Personal and StarFax Classic allow users to fax to and from computers and fax machines respectively, a convenient option for transmitting prescriptions, patient files, and more.
Legal professionals must constantly race to meet court-imposed deadlines and must always be available for their clients to reach. Even the shortest period of communications downtime is completely unacceptable. Star2Star has had three straight years of 100% uptime and always guarantees 99.999%. Each WiredIQ System is protected with Continuous Monitoring and is backed with next-day ship parts replacement.
The legal profession demands flexibility and is quick to take advantage of any advance in communications. Star2Star provides law firms with a variety of advanced UC features. Legal professionals can reduce communications time and improve their business’ operating efficiency with voice, messaging, video, and fax options and provide a better customer experience with cloud-based auto attendants, StarCenter for inbound call centers, and CRM integration.
Workers in the legal field have to be mobile. Cases must be tried in court. Negotiations must be held at opponent’s offices. Clients must be met at convenient locations. Scalable Cloud Communications from Star2Star enable an unprecedented level of mobility with features such as Find Me – Follow Me, automatic call routing, remote voicemail access from email, and StarScope 2 presence monitoring.
The hospitality industry is all about keeping guests happy. Our bursting line feature makes it so guests never receive a busy signal and never get frustrated. Our user-friendly auto attendants, CRM integration, and other advanced features make calling hospitality facilities a pleasant and impressive experience for guests. Our fully unified communications system makes it easier to keep track of reservations and other guest information, decreasing the likelihood of a mistake.
Operating multiple locations is the norm in the hospitality industry. Many restaurants are part of larger chains, many resorts operate dozens of different facilities and hundreds of rooms, and many theme parks operate offices across the entire sprawling property. WiredIQ unifies the communications system of an entire operation, no matter how many different facilities must be connected or how widely dispersed they are. Even better, features such as VPNs between locations, pooling call path lines between locations, and free calls between all numbers on an account can dramatically reduce the communications costs of multi-location operations.
“Sarasota Yacht Club is a challenging environment for IT operations. We maintain a secure corporate network while managing voice, video, and music throughout the clubhouse. Our network supports the entire campus, including 110 boats in the marina. The network needs to be both robust and secure, which is why we chose the WiredIQ BrainBox.”
Accurate, immediate communications are crucial in the world of finance, where a single wrong digit can cause millions in damages. WiredIQ guarantees 99.999% reliability so financial services professionals stay in contact with their organization or their clients. Star2Star Unified Communications even provides extensive disaster avoidance and recovery protections such as automatic backup and failover through backup terrestrial or LTE bandwidth, as well as voicemail access from email so financial service professionals are never out of touch.
The nature of the financial services industry dictates that those involved must be able to communicate however the situation demands. In a single day, an agent may need to fax important documents, participate in a videoconference with upper management, and call a dozen or more clients on the phone. WiredIQ provides solutions such as Standard Fax, e-Fax, Unified Communication Applications, and more that ensure that earnings are never limited by an inability to communicate.
“As with any financial services company, security is one of our top priorities. We have multiple internet providers for redundancy and need to prioritize voice over other data to leverage our VoIP system. We go to great lengths to ensure our networks are available 24x7x365. We leverage the technology of the WiredIQ BrainBox to secure our network, prioritizing redundancy by connecting and optimizing how our data flows, depending on real-time network conditions”
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Founded by Joe Rhem, who was a founder of Star2Star Communications, WiredIQ® provides a complete suite of managed services delivered in one intelligent appliance, the BrainBox®. The BrainBox® brings together SD-WAN, Unified Communications, I.T. Managed Services, Security as a Service, and Internet of Things management onto one device without compromise, while maintaining PCI and HIPAA compliance. BrainBoxes® are implemented and supported by ISPs, telecom companies, and managed services companies throughout the United States.
2201 Cantu Ct
Suite 100
Sarasota, FL 34232
Phone: (941) 615-1005
Fax: (941) 923-4323
